# Refund Policy

At SlidesPilot, we value your satisfaction and strive to provide the best service possible. We trust our customers to manage their accounts and subscriptions responsibly. That's why we offer a more customer-friendly refund policy than most other products on the market, many of which don't offer refunds at all.

{% hint style="success" %}
**We offer a 3-day money-back guarantee for your first payment made to our product.**

If you are unsatisfied with the product you purchased, please contact us at <help@slidespilot.com> within 3 calendar days of your payment.

**After this 3-day period, you will no longer be eligible for a refund.**
{% endhint %}

### Refund is not automatic

Cancelling your subscription does not trigger an automatic refund. You must contact us via email to request a refund.

{% hint style="warning" %}
Before contacting us, please ensure you're using the same email address you registered with SlidesPilot, or inform us which email address you're using with SlidesPilot.&#x20;

Failing to provide the correct account information will prevent us from processing your refund, which could cause you to miss the 3-day money-back guarantee period.&#x20;

**Please verify your email address before contacting us.**
{% endhint %}

### **We do not provide refunds for the following reasons**

* I was unaware that it was a subscription.
* Forgot to contact us within the 3-day money-back guarantee period.
* Forgot to cancel the subscription before renewal.
* Not using the product currently, but considering resubscribing later.
* Not using the product. If you're not using our service, please cancel your subscription. This only takes 10 seconds. [You can cancel now by following these instructions to prevent future charges.](/plans-and-billing/manage-subscription.md)

### Frequently Asked Questions

<details>

<summary>Why was I charged?</summary>

As clearly stated on our pricing page, we offer a subscription service. Your subscription automatically renews and charges you each period (monthly or yearly) until you cancel it. [You can cancel now by following these instructions to prevent future charges.](/plans-and-billing/manage-subscription.md)

</details>

<details>

<summary>Why was I charged even though I didn't subscribe?</summary>

This typically happens when you have multiple SlidesPilot accounts. You may have logged in with a different account than the one with an active subscription. Try signing in with another Google account, check if you previously used Apple login, or contact us for help identifying which account has the subscription.

</details>

<details>

<summary>Do refunds apply to all payments?</summary>

We cannot issue refunds for renewal or second charges. Users have one month to cancel their subscription before the next charge occurs, so the 3-day money-back guarantee does not apply to subsequent payments.

</details>

<details>

<summary>How many times can I request a refund?</summary>

Only once. You cannot receive a refund, resubscribe, and then use the 3-day money-back guarantee again. This prevents unlimited refunds while still giving you a chance to try our service.

</details>

<details>

<summary>How long does it take to receive refunds?</summary>

You will receive an email once your refund is processed by us. After that, it takes several working days for the refund to appear in your account, depending on your bank's processing time.

</details>


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